Privacy Policy

1. Introduction

SinoCorridor ("we", "us", "our") is a China-based product sourcing company serving clients across Southern Africa. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform and services. By registering an account or using our services, you consent to the practices described here.

2. Information We Collect

We collect the following categories of information:

• Account information: your name, email address, and password (stored securely).
• Order information: product details, quantities, destination address, shipping method, and order history.
• Custom request details: product descriptions, target prices, budgets, and any reference images you upload.
• Payment information: payment method, reference numbers, and proof of payment. We do not store full card numbers.
• Communications: correspondence you send us and notes from our team about your orders.
• Usage data: device, browser, and interaction data collected automatically when you use the Platform.

3. How We Use Your Information

We use your information to:

• Process quote requests, orders, and custom sourcing requests.
• Communicate with you about your orders, shipments, and payments.
• Coordinate with suppliers, freight forwarders, and customs agents on your behalf.
• Provide quality inspection reports and tracking updates.
• Maintain account security and prevent fraud.
• Improve our services and comply with legal obligations.

4. Sharing of Your Information

We share your information only as necessary to fulfil your orders and operate our services:

• Suppliers & manufacturers in China receive product specifications and order details needed to produce your goods.
• Freight forwarders and carriers receive shipping addresses and contact details to arrange delivery.
• Customs agents receive documentation required for import clearance.
• Payment processors receive transaction details to process your payments.
• Service providers who help us operate the Platform, under appropriate confidentiality obligations.

We do not sell your personal information to third parties. We may disclose information where required by law or to protect our rights.

5. International Data Transfers

Because SinoCorridor is based in China and serves clients in Southern Africa, your information may be transferred between China and your country of residence. By using our services, you consent to these transfers. We take reasonable steps to ensure your information is protected in accordance with this Policy during such transfers.

6. Data Retention

We retain your information for as long as your account is active and for a reasonable period thereafter to fulfil orders, maintain records, and comply with legal and tax obligations. Order and payment records are typically retained for a minimum of 5 years. You may request deletion of your account data, subject to our legal retention obligations.

7. Data Security

We implement reasonable technical and organisational measures to protect your information, including encrypted storage, access controls, and secure payment handling. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

The Platform uses cookies and similar technologies to maintain your session, remember preferences, and analyse usage. You can control cookies through your browser settings, though disabling them may affect some features.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the details below. We will respond within a reasonable timeframe.

10. Children's Privacy

The Platform is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

12. Contact

Questions about this Privacy Policy can be directed to info@sinocorridor.shop or our Shanghai office: A35, 10th Floor, 1136 Xingzhai Road, Jing'an District, Shanghai, China.